Policies

Recruiting Agency User Agreement & Credit Policy

By logging into your account, purchasing credit bundles, creating interview packs, or generating candidate links, you agree to these terms in full.

1. Pre-paid credit ledger & billing

• Upfront purchase: The platform operates on a pre-paid credit framework. One (1) credit equals one (1) successfully completed and submitted candidate video interview.
• Invitation lock: When you generate and send an interview link to a candidate, one credit is temporarily locked from your available balance.
• Automatic rebalancing: If a candidate declines or their invite link expires without a submission, the locked credit automatically returns to your account balance.
• No cash refunds: All credit bundle purchases are final and non-refundable in cash. Unused credits remain in your account ledger for future job openings and do not expire.

2. Data ownership & regulatory compliance

• Data controller: You act as the sole Data Controller for all candidate information and video recordings collected via your account.
• Anti-bias commitment: The platform provides structured, identical question flows to standardise screening. You acknowledge that you are solely responsible for how your clients evaluate these videos and warrant that your hiring criteria comply with local labour and anti-discrimination laws.

3. Data retention & purge policy

Download or share recordings before the 90-day window closes — deleted recordings cannot be recovered. HireFace is not responsible for any loss resulting from recordings expiring before you access them.

Share link expiry: Batch review links generated for hiring managers (containing one or more candidate videos) expire after 7 days. After expiry, the hiring manager will no longer be able to access the link. You can generate a new share link at any time from your dashboard for as long as the underlying videos are within their 90-day window.

4. Data sharing restrictions

• No commercial sale: We never sell or lease candidate video data to third parties.
• Authorised access only: Video data is shared exclusively with you and our verified infrastructure sub-processors solely to deliver the service.
• Usage limit: You agree not to download, publish, or share candidate videos publicly outside your direct hiring workflows.

5. Liability & pipeline disclaimer

• As-is provision: The platform is provided strictly on an "as-is" and "as-available" basis without warranties of any kind.
• No completion guarantees: While the pre-paid credit model protects your budget from ghosted invites, we do not guarantee candidate completion rates, video quality, or candidate qualifications.
• Hiring outcomes: We are not responsible for final hiring decisions, client rejections, or how your corporate clients evaluate submitted video profiles.
• Revenue freeze immunity: We are not liable for any drops in placement rates, frozen pipelines, or delayed commission payouts experienced by your agency as a result of using this platform.

6. Free trial

• Trial expiry: Once the 14-day period elapses or credits reach zero, your account is frozen. No new job postings, interview invites, or reports can be created until you purchase a credit pack.
• Existing data: Your trial data remains visible after expiry. You can still view submitted candidate videos until you purchase credits.
• First purchase reset: Upon your first credit purchase, all trial data — including job postings, interview links, and candidate recordings — is permanently and automatically deleted. This gives you a clean slate for your live clients. You will be clearly warned of this before completing payment.
• No extension: Trial periods cannot be extended, paused, or transferred.
• One trial per person: Creating multiple accounts to obtain additional free trial credits is a violation of the Acceptable Use Policy and may result in permanent account suspension.

7. Governing law

These terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Mumbai, Maharashtra.

Candidate Video Interview & Privacy Consent

Please read carefully before activating your camera. By clicking "Accept & Start," you agree to the following terms.

1. Standardised video evaluation

• The service: You agree to complete an automated video screening interview. You will provide your identity details and record unedited video responses to a structured, identical set of questions provided by the hiring agency.
• Active recording only: The application requires temporary permission to access your webcam and microphone. Recording occurs strictly while you are actively answering an interview question on screen.

2. Strict anti-AI & authenticity warranty

• Live responses only: You warrant that your video submission represents your live, real-time, unassisted responses.
• Banned tools: You are strictly prohibited from using real-time generative AI tools, deepfake filters, automated voice-cloning software, teleprompters, or pre-recorded video feeds during the session.
• Invalidation: Any detected use of artificial manipulation, plagiarism, or cheating will result in immediate invalidation of your submission and reporting to the recruiting agency.

3. Data sharing & exclusive access

• No commercial sale: We do not sell, rent, or distribute your video or personal data to advertisers or third parties.
• Targeted recipient: Your completed video recording, name, and contact details are shared directly and exclusively with the specific Recruiting Agency that generated your interview link.

4. Data life cycle & your rights

• Providing this data is completely voluntary but required to complete this digital application flow.
• You maintain the right to request deletion of your data by directly contacting the Recruiting Agency that invited you.
• You can withdraw at any time before submitting — simply close the page without clicking Submit.

5. Liability & system disclaimer

• As-is platform: The recording interface is provided on an "as-is" basis and we do not guarantee compatibility with all mobile devices, operating systems, or browsers.
• No job guarantees: Completing this video recording does not guarantee employment, a live interview, or any response or feedback from the hiring agency or their clients.
• Submission responsibility: You are solely responsible for ensuring you have a stable internet connection. We are not liable for incomplete, failed, or delayed submissions caused by local network issues.
• Hiring evaluation: We are a software provider only. We exercise no control over, and carry no liability for, how the recruiting agency or hiring manager evaluates your video responses.

Refund Policy

How credits work

• One credit is locked when an interview link is sent to a candidate.
• If the candidate does not submit a recording before the link expires, the locked credit is automatically returned to your balance — you are not charged for incomplete interviews.
• A credit is consumed only when a candidate successfully submits their video recording.

No cash refunds

Once credits are purchased they cannot be refunded to cash, including but not limited to:

• Unused credits remaining in your account
• Credits purchased in error or excess
• Account closure or voluntary termination
• Account suspension or termination due to a policy breach
• Dissatisfaction with candidate responses or hiring outcomes
• Technical issues not caused by a verified platform fault

Why credits never expire

As a trade-off for the no-refund policy, purchased credits never expire and remain in your account indefinitely, regardless of account activity. Use them on your next opening.

Platform fault disputes

If you believe a credit was consumed due to a verified fault on our side — for example, credits were deducted but the interview link was never generated — contact us at support@hireface.in within 7 days of the incident with your account email and a description of the issue. We will investigate and respond within 5 business days. A verified platform fault may result in credit restoration, not a cash refund.

Payment processing

Payments are processed securely by Dodo Payments. HireFace does not store card details. Disputes with your card issuer or payment provider do not override this refund policy.

Acceptable Use Policy

HireFace is designed exclusively for legitimate recruitment use by professional recruiting consultants. The following uses are prohibited and may result in immediate account suspension.

You must not use HireFace to:

• Collect video responses from candidates who have not given informed, explicit consent
• Use candidate recordings for any purpose other than evaluating candidates for a specific client hiring role
• Share candidate videos with any party unrelated to the specific hiring process for which they were collected
• Discriminate against candidates on the basis of protected characteristics, including race, gender, religion, caste, nationality, disability, age, or sexual orientation
• Impersonate another person, company, recruiter, or organisation
• Harass, intimidate, demean, or pressure candidates in any way
• Upload, solicit, or distribute any illegal, obscene, or harmful content
• Use automated scripts, bots, or scrapers to access the platform or send bulk invitations
• Attempt to reverse-engineer, decompile, or attack the platform or its infrastructure
• Resell, white-label, or sublicense access to the platform without written permission from HireFace
• Create multiple accounts to circumvent credit limits, suspensions, or bans

Candidate rights you must respect

Before sending a candidate an interview link, you must inform them:

• That their video response will be recorded and shared with the hiring client
• That recordings are automatically purged after 90 days
• That they can withdraw consent and choose not to submit their recording
• Who the hiring client is, so they can make an informed decision

Enforcement

Violations of this policy may result in:

• Immediate suspension of your account without notice
• Permanent termination of your account without refund of remaining credits
• Reporting of serious violations to relevant authorities or regulatory bodies

Reporting a violation

If you believe someone is misusing HireFace — including a recruiter misusing a candidate's recording — contact us at support@hireface.in. Candidate complaints are treated with priority and handled within 2 business days.